Frequently Asked Questions
Everything you need to know about finding your perfect night's sleep.
What is the Hadley Olivia Comfort Guarantee?
We offer a 90-night comfort trial on all our premium mattresses. If you are not completely satisfied with the feel of your bed after a 30-day break-in period, you can exchange it for a different model of equal or greater value.
How does White Glove Delivery work?
Our professional delivery team will transport your new mattress into your bedroom, set it up on your existing frame or new foundation, and remove all packaging materials. We can also haul away your old mattress for a small additional fee.
Do you offer financing options for mattress purchases?
Yes, we partner with leading financial providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers, so you can invest in your sleep without the upfront stress.
How do I know which mattress firmness is right for me?
Choosing the right firmness depends on your sleeping position and body type. Side sleepers typically prefer plush to medium surfaces, while back and stomach sleepers often require firmer support to maintain spinal alignment.
Are your mattresses covered by a warranty?
Every mattress sold at Hadley Olivia comes with a manufacturer's warranty, typically ranging from 10 to 25 years. This covers defects in materials and workmanship, including significant body impressions or sagging.
How long will it take for my new mattress to arrive?
In-stock items are typically delivered within 3 to 7 business days. For custom orders or specialty brands, lead times may vary between 2 to 4 weeks depending on manufacturer availability.